Frequently Asked Questions

Q & A about your shopping experience

How long will the delivery take?

If it is in South Africa, it should be shipped out within 7 days to a courier, which might take an extra 2-3 days to deliver.

For international deliveries please contact us for a quotation and arrangements.

What is your return policy?

We offer a 7 day return policy, to make sure you have peace of mind when buying art from us. If the artwork is damaged when it arrives, you should however contact us within 24 hours to report this, or not accept the package if it arrived damaged at your address.

Should you wish to return the artwork, it should reach us in the same condition we sent it you, carefully packaged. Once we received the artwork in that condition, we will refund you promptly. You only need to pay the courier fee, no handling fee. We would like you to be happy with your purchase, and will do everything from our side to ensure that.

How are the sizes of the artworks on the website measured?

We have measured the “picture only” size in centimetres as a reference in the description. It might vary with a few millimetres here and there because of a signature or artwork that is not exactly straight. The clean piece of paper around the image was not measured or included in the calculation.

Your Shipping & Delivery Questions

All artwork can be purchased through our website 24/7 and delivered to your door worldwide with a very reliable courier. For international deliveries please contact us for a quotation and arrangements.

Every order is individually handled to ensure that your art arrives with you promptly and in mint condition.

The Artworks are unframed and packed with a backing board, wrapped in tissue paper / bubble wrap, and placed in a cardboard box. (unless the size requires a different packaging).

The estimated delivery time is 7-10 days for any address in South Africa from date of payment.

Can I collect my order personally?

Yes, absolutely. Just click on “collect” at checkout, then you won’t be charged shipping fees. As soon as we have the order ready, we will contact you to schedule a time for collection that is convenient for you. We can arrange collection in Pretoria or Witbank.

How do I pay?

We have an online shop where you can pay securely via either Payfast, or do an EFT transfer (contact us for EFT), your choice. As soon as the money reflects, the shipping process will start.

What is linocut?

Linocut is a printmaking technique, a variant of woodcut, in which a sheet of is used for a relief surface. A design is cut into the linoleum surface with a sharp knife, with the raised areas representing a mirror image of the parts to show printed. The linoleum sheet is inked with a roller and then impressed onto paper. The actual printing can be done by hand or with a printing press.

What is Etching?

Etching is traditionally the process of using strong acid or mordant to cut into the unprotected parts of a metal surface to create a design into the metal.  As a method of printmaking, it is along  with engraving, the most important technique for old master prints, and remains in wide use today.

The acid bites into the metal where it is exposed, leaving behind lines sunk into the plate. The plate is inked all over, and then the ink wiped off the surface, leaving only the ink in the etched lines. The plate is then put through a high-pressure printing press together with a sheet of paper.  The paper picks up the ink from the etched lines, making a print.

What is Gicleé print?

Gicleé is a term for fine art digital prints, usinga very high resolution printing  witha 12 colour pigment based archival ink printer, on acid free  paper. It has become very popular with artists and galleries, because of the exceptional high quality. It is done in very small print runs to protect  the value of the print.

For any other questions you might have or assistance needed, please feel free to send us a message and we willl reply with an answer as soon as possible.

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