Frequently Asked Questions
How long will the delivery take?
If it is in South Africa, it should be shipped out within 3-7 days to a courier, which might take an extra 2-3 days to deliver. For international deliveries, please contact me for a quotation and arrangements. If you need framing done, please allow an extra week for that.
What is your return policy
I offer a 7 day return policy, to make sure you have peace of mind when buying art from me. If the artwork is damaged when it arrives, you should however contact me within 24 hours to report this, or not accept the package if it arrived damaged at your address. Should you wish to return the artwork, it should reach me in the same condition I sent it you, carefully packaged. Once I received the artwork in that condition, I will refund you promptly. You only need to pay the courier fee, no handling fee. I would like you to be happy with your purchase, and will do everything from my side to ensure that.
Your Shipping & Delivery Questions?
All artwork can be purchased through the website 24/7 and delivered to your door worldwide with a very reliable courier. For international deliveries please contact us for a quotation and arrangements. Every order is individually handled to ensure that your art arrives with you promptly and in mint condition. Unframed artworks are packed with a backing board, wrapped in tissue paper / bubble wrap, and placed in a cardboard box. (unless the size requires a different packaging). Framed work is bubble wrapped and packed in a cardboard box. The estimated delivery time is 7-10 days for any address in South Africa from date of payment. Free delivery for orders over R1000 in South Africa
Can I collect my order personally?
Yes, absolutely. I am in Witbank, so if you are in the area, we could arrange for collection. Just click on “collect” at checkout, then you won’t be charged shipping fees. As soon as I have the order ready, I will contact you to schedule a time for collection that is convenient for you. We can arrange collection in Pretoria or Witbank.
I have made every effort to display colours as accurately as possible of all the works displayed on this site. The actual colours you see will depend on your computer monitor and therefore I cannot guarantee that the display of colour will be 100% on your side.
How do I pay?
I have an online shop where you can pay securely via either Payfast, or you can do an EFT transfer (Banking details available on checkout), your choice. As soon as the money reflects, the shipping process will start.
What is Linocut?
Linocut is a printmaking technique, a variant of woodcut, in which a sheet of is used for a relief surface. A design is cut into the linoleum surface with a sharp knife, with the raised areas representing a mirror image of the parts to show printed. The linoleum sheet is inked with a roller and then impressed onto paper. The actual printing can be done by hand or with a manual printing press. Every linocut artwork of mine is individually hand printed and hand coloured.
What is Etching?
Etching is traditionally the process of using strong acid or mordant to cut into the unprotected parts of a metal surface to create a design into the metal. As a method of printmaking, it is along with engraving, the most important technique for old master prints, and remains in wide use today. The acid bites into the metal where it is exposed, leaving behind lines sunk into the plate. The plate is inked all over, and then the ink wiped off the surface, leaving only the ink in the etched lines. The plate is then put through a high-pressure printing press together with a sheet of paper. The paper picks up the ink from the etched lines, making a print.
What isa Fine Art / Gicleé print?
Gicleé is a term for fine art digital prints, using a very high resolution printing with a 12 colour pigment based archival ink printer, on acid-free paper. It has become very popular with artists and galleries, because of the exceptional high quality and longevity (guaranteed up to 100 years). It is done in limited edition print runs to protect the value of the print.
For any other questions you might have or assistance needed, please feel free to send us a message and I will reply with an answer as soon as possible.